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Can I cancel or change my order?

Yes. Orders can be canceled or modified within 24 hours or before they are shipped. Please contact us as soon as possible.

I entered the wrong shipping address. What should I do?

Please contact us immediately. Address changes are only possible before shipment.

Do you offer free shipping?

Yes! We offer free shipping on orders over $80.

How long does shipping take?

Orders are processed within 2–4 business days. Delivery typically takes 8–12 business days.

How can I track my order?

Once shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking updates.

My tracking hasn’t updated. Is this normal?

Yes, tracking updates may take a few days to appear due to logistics processing. This is normal.

My order shows delivered, but I didn’t receive it.

Please check with family members, neighbors, or your local carrier first. If you still cannot locate it, contact us for assistance.

How do I choose the right size?

Please refer to our Size Guide on each product page. If you are between sizes, we recommend choosing the larger size.

Are your items true to size?

Most items fit true to size unless otherwise stated in the product description.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition.

How long does it take to receive a refund?

Refunds are processed within 5–10 business days after approval.

Do I need to pay for return shipping?

Yes, return shipping is the customer’s responsibility unless the item is defective or incorrect.

What payment methods do you accept?

We accept major credit cards and PayPal. All transactions are secure and encrypted.

Is my payment information secure?

Yes. We use trusted payment providers and encryption to ensure your data is protected.

Still have questions? Contact us anytime — we respond within 24 hours.

📧 Email: tiffanysantiago2948@outlook.com